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Privacy Policy

Effective Date: September 2, 2026

Last Updated: September 2, 2026

At Monreal Company Funeral Home, d/b/a Monreal Srnick Funerals & Cremations ("we," "our," or "us"), we recognize that the families and communities we serve place a tremendous amount of trust in us. Handling death care, memorial arrangements, and vital statistics requires the utmost sensitivity, integrity, and discretion.

This Privacy Policy explains how we collect, use, protect, and disclose information gathered through our website, online arrangement tools, public tribute walls, and direct communication channels.

1. Information We Collect

We collect information directly from you when you interact with our website, request arrangement information, submit an inquiry, place an order, or participate in public memorial tributes.

  • Contact & Identification Details: Full legal name, mailing address, email address, telephone numbers, and relationship to the deceased.

  • Vital Statistics & Legal Arrangement Information: Data required by state and local laws to complete death certificates and disposition authorizations (e.g., full name of the deceased, Social Security numbers, date and place of birth/death, veteran status, parentage, education, marital history, and primary surviving kin).

  • Payment & Transaction Details: Billing contact information, transaction amounts, and payment method details. Credit card and digital payment processing is handled through secure, third-party PCI-DSS-compliant payment processors; we do not store complete payment card credentials on our web servers.

  • Memorial & Public Submissions: Condolences, memories, family tributes, photographs, audio/video clips, or biographical details voluntarily posted to our online obituaries, guestbooks, or digital tribute walls.

  • Automated Web & Device Data: Technical information automatically collected when you visit our website, including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs collected through cookies and web analytics tools.

2. How We Use Your Information

We use the information collected strictly for legitimate business, legal, and compassionate service purposes:

  • Arrangement Coordination & Fulfillment: Facilitating burial, cremation, visitation, chapel, or memorial services in accordance with family authorizations.

  • Legal & Regulatory Compliance: Registering vital records with state, municipal, and health department authorities; securing burial/transit/cremation permits; and maintaining statutory records mandated by state funeral licensing boards.

  • Client Communications: Responding to questions, sharing arrangement documents, confirming service dates, and providing operational updates.

  • Public Memorialization: Publishing authorized obituaries, service schedules, directions, and managing tribute guestbooks as designated by the authorized family representative or next of kin.

  • Website Functionality & Security: Maintaining system stability, analyzing site traffic trends, and preventing fraudulent or malicious activities.

3. Disclosure & Sharing of Information

We do not sell, lease, or rent your personal information to commercial marketers or third parties. We share information only under the following defined circumstances:

  • Governmental Authorities & Registrars: Local and state departments of health, the Social Security Administration, county coroners/medical examiners, and the Department of Veterans Affairs (for veteran burial honors and benefits).

  • Direct Service Providers & Subcontractors: Third-party partners essential to fulfilling arrangements (e.g., cemeteries, third-party crematories, clergy/officiants, livery transport, floral designers, and print houses).

  • Obituary Syndication: With the authorization of the next of kin, obituary details and service dates may be syndicated to local newspapers, print publications, or national memorial networks (e.g., Legacy.com).

  • Legal Obligations: When required by subpoena, court order, or applicable law to protect life, property, or legal rights.

4. SMS Terms & Mobile Communications Privacy (TCR / 10DLC Compliance)

  • Third-Party Sharing: No mobile information, phone numbers, or text messaging opt-in consent will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We may share your Personal Data, including your SMS opt-in

    or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

  • Scope of Messaging: We use SMS solely as an optional, direct communication channel with families who opt in during the arrangement process or via our website contact forms. Texts are transactional and service-focused (e.g., schedule confirmations, logistics coordination, and non-urgent service updates). We do not send automated mass marketing texts.

  • Opt-Out Instructions: You may cancel text messaging at any time. Simply reply STOP to any text message. You will receive one final confirmation of your cancellation and will receive no further SMS messages.

  • Assistance: For help, reply HELP to any message or contact our office directly by phone or email.

  • Rates & Frequency: Message frequency varies depending on your family's active arrangement process. Message and data rates may apply depending on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.

5. Public Memorials, Obituaries, and Tribute Walls

Our website offers digital obituaries and memorial guestbooks for friends and family to express condolences and share memories.

  • Public Accessibility: Please be aware that any message, name, photograph, or reflection posted to an online tribute wall is publicly viewable by visitors to the site.

  • Content Moderation & Removal: We reserve the right to review, edit, or remove vulgar, defamatory, promotional, or inappropriate submissions. Authorized next of kin or contributors may request the removal, correction, or redaction of any tribute wall comment or photograph by contacting our office directly.

6. Cookies and Analytics

Our website uses cookies, web beacons, and standard analytics scripts (such as Google Analytics) to ensure the site operates correctly, monitor performance, and analyze aggregate visitor traffic. You can adjust your browser settings to decline or delete cookies; however, some interactive features (such as online pre-planning questionnaires or tribute submissions) may not function as intended.

7. Data Security and Retention

We implement administrative, technical, and physical safeguards designed to protect sensitive personal and financial data against unauthorized access, loss, alteration, or disclosure.

While we use modern industry security measures, no data transmission over the public internet can be guaranteed as 100% secure. We retain records in compliance with applicable state laws governing funeral contracts, accounting practices, and vital statistics record retention.

8. Children's Privacy (COPPA)

Our website is not directed toward or designed for use by individuals under the age of 13. We do not knowingly collect personal information directly from children online. If you believe a minor has submitted personal contact information to our website without parental consent, please contact us immediately so we can remove it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Review or update personal contact information you have provided.

  • Request the correction of inaccuracies in public memorial notices under your control.

  • Opt out of optional non-essential communications.

(Note: Certain vital statistics records, funeral service purchase agreements, and transaction histories must be retained in accordance with state death care licensing and financial regulatory laws.)

10. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data handling practices, please contact us:

  • Funeral Home Name: Monreal Company Funeral Home, d/b/a Monreal Srnick Funerals & Cremations

  • Mailing Address: 35400 Curtis Blvd, Eastlake, Ohio 44095

  • Phone Number: 440.951.1220

  • Email Address: [email protected]